Q) Can I have you working on multiple sites or projects?
Absolutely! You are buying a block of hours and if you’re working on multiple sites/projects, they can be used throughout any projects that we have discussed during your onboarding.
Q) What if I go over my X hours?
If you go over the number of hours you have purchased for the month you have two options: 1) you can upgrade to the next largest package for the month, or 2) you can choose to be billed hourly for the overage at the discounted rate of your current package.
Q) Is there a minimum number of months I need to commit to?
No. You can take on a one-month retainer and end it after your hours are used.
Q) Do I pay up front?
Yes. A retainer package is a set number of hours that are purchased and good for 60 days from the purchase date. By paying up front, you are benefiting from a discounted rate and being a priority client. If you’d rather, limited hours are available on an as-needed basis at my regular (higher) rate.
Q) Is there a minimum usage?
Yes. I record time in 15-minute increments.
Q) Can I roll over hours I don’t use in a month?
No. Hours must be used within 60 days of purchase. I do not allow unused hours to accumulate to ensure that all retainer clients are treated fairly and that I have time for all of my paying clients.